Frequently Asked Questions
Can I order outside of the USA?
We offer International ordering and shipments by BORDERFREE. When you place an international order, your transaction will be with BORDERFREE, but we are happy to assist with all your customer service needs. Click here to learn more
How can I track my order?
Once your order ships, your tracking number can be found at motherhood.com/orders.
How can I cancel or change my order?
Orders process immediately upon receipt. If you have a question regarding your order, please contact Customer Care at email@example.com.
I forgot my coupon. Where can I add it?
Please email Customer Care with the coupon or promo code and order number. If the coupon is valid and your order qualifies, the discount will be applied.
My tracking states my package was delivered. I didn’t receive it.
Due to bad weather or heavy shipping volume, packages shipped via economy shipping method may be delayed. Please allow 10-15 business days after shipment for delivery. Please contact Customer Care if further assistance is required.
My gift card is not accepted at checkout but I verified there is a balance.
Please verify the gift card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please contact Customer Care for additional assistance.
Do you offer price adjustments?
We will apply a price adjustment within seven (7) days of purchase for online orders. Please contact Customer Care for additional assistance.
What is the typical response time for emails?
Emails received Monday - Friday are responded to within 24 hours, Emails received Saturday and Sunday are responded to in 48 hours. Please include your name, phone number and order number in the email message to avoid delays in response.
What is the time frame for my order to be delivered?
To view the typical time frame for deliveries, visit our Shipping Information page.
Why was my order placed on hold?
If your order is placed on hold please contact Customer Care at firstname.lastname@example.org.
Why couldn’t I place an order?
For assistance with online shopping and checkout, please contact Customer Care at email@example.com.
Why is my item on backorder?
Items not available to ship immediately may be placed on backorder. Orders are either shipped or cancelled within 7 business days.
Can I have my order sent to a hotel?
We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.
Can I have the order sent to a shipping facility?
Yes, however we are not responsible for any damage, lost or missing items once the package has been received at their facility.
What valid payment methods do you accept?
We accept payment with Visa, MasterCard, American Express, Discover, PayPal, Venmo and Apple Pay. Payment for all goods must be made by credit or debit card.
What if the item I receive is damaged?
In the event that you received wrong or damaged items, a return label may be offered.
Can I have my order sent to the USVI?
Yes, you can place an order to be delivered to the US Virgin Islands. Deliveries can be made to residential addresses only.
Where can I find Motherhood Maternity and A Pea in the Pod in stores?
- You can visit your local BuyBuy Baby, Macy's and Boscov's department stores to find your favorite Motherhood Maternity and A Pea in the Pod merchandise. To find a location nearest you, please check our onsite store locator for the current department store list: https://stores.motherhood.com/
- You can find all your maternity and nursing needs online at Motherhood.com and? APeainthePod.com.
What is your return policy?
- All merchandise purchased online can be returned via mail with an original receipt or packing slip for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery. The merchandise must be unworn and have original tickets and/or tags attached.
- If you have questions about a return, please contact customer service at 1-800-466-6223.
How can I find an open nearby store?
- Please check our onsite store locator for the current store list: https://stores.motherhood.com/
- Motherhood Maternity and A Pea in the Pod merchandise is available in hundreds of BuyBuy Baby, Macy’s and Boscov’s department stores nationwide. Please check the store locator for the nearest location near you: https://stores.motherhood.com/
How do I use my Destination Maternity gift card?
What happens when I order Parents Subscription?
Your order information will be transferred for fulfillment and you should start receiving your subscriptions in approximately 3 to 6 weeks.
What happens to my personal information?
We will transfer your name and address to Parents Magazine, Real Simple Magazine, Better Homes & Gardens Magazine, and InStyle Magazine solely for the fulfillment of your subscription.
When should I expect my first magazine?
Your subscriptions will begin to deliver to the ship to address on your order approximately 3-6 weeks after purchase. They will be sent to you separately to the Ship To address on the order.
Will promotions and coupons apply to my magazine subscription?
The purchase of all magazine subscriptions is excluded from promotional discounts and coupon offers.
What happens if I purchase more than one subscription to the same address?
If you purchase more than one subscription to the same address, the subscription will be extended by another 2 years.
Can I gift a subscription?
You can purchase subscriptions as gifts, however you must use the recipient’s Ship To address in the order.
Can I cancel my subscription?
You can cancel anytime by calling toll free 800-727-3682.
How do I contact Parents Magazine?
The toll-free number for Parents Magazine is 800-727-3682. Perks can be signed up online.
For further questions, please visit www.parents.com/myaccount. You may also contact Parents Customer Service at 800-727-3682.